myquiz Casino & Sportsbook FAQ
Users on myquiz ask questions across several topic areas: how to set up an account and complete verification, how deposits and withdrawals work via local payment methods such as DANA, e-wallet, mobile banking, and local payment, how our live-dealer tables and sportsbook operate, and what security measures protect your account.
This page addresses the most common questions we receive. Answers are written to help you navigate registration, payments, game rules, and account care. For detailed policy information, refer to our terms of service or legal notice page.
If your question is not answered here, or if you need real-time assistance, our support team is available through the in-app help section. We also recommend reviewing our terms and conditions before opening an account, especially regarding jurisdiction restrictions and account eligibility.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and featuresfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, jurisdiction compliance, and support contact
Read the sections below to find answers to frequently asked questions. Each accordion group covers a distinct topic. If you need help beyond these answers, reach out through the in-app support channel or visit our contact page.
Account and registration
During registration on myquiz, you provide your full name, email address, date of birth, and chosen password. You also select your country of residence and confirm your phone number via a verification code. This information helps us comply with local regulations and protect your account. Later, during KYC (Know Your Customer) verification, you will be asked to submit identity documents such as a national ID or passport, proof of address, and banking details. This step is mandatory before you can make deposits or withdrawals. Registration is straightforward and typically takes fewer than five minutes if you have your documents ready.
For KYC verification on myquiz, we require a valid government-issued identity document (passport, national ID, or driver's licence), a proof of address dated within the last three months (utility bill, bank statement, or rental agreement), and details of your primary bank account. If you reside in Jakarta, Surabaya, Bandung, Medan, or Semarang, documents issued by local authorities are accepted. Upload clear, legible scans or photographs of both sides of your ID and your proof of address through the account settings page. Verification is typically completed within one business day. If documents are unclear or incomplete, we will request resubmission.
For KYC verification on myquiz, we require a valid government-issued identity document (passport, national ID, or driver's licence), a proof of address dated within the last three months (utility bill, bank statement, or rental agreement), and details of your primary bank account. If you reside in Jakarta, Surabaya, Bandung, Medan, or Semarang, documents issued by local authorities are accepted. Upload clear, legible scans or photographs of both sides of your ID and your proof of address through the account settings page. Verification is typically completed within one business day. If documents are unclear or incomplete, we will request resubmission.
Payments and transactions
myquiz does not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may apply their own transaction fees depending on the payment method you choose. These fees vary by provider and are displayed before you confirm the transaction. We recommend checking with your payment provider if you are uncertain about their charges. Withdrawal processing is subject to account verification and may take a standard verification window depending on your bank's processing time.
If a deposit or withdrawal does not complete, the first step is to check your account transaction history on myquiz to see the status. Many failed transactions are caused by insufficient funds, incorrect account details, or temporary connectivity issues. If the transaction shows as pending after several hours, do not attempt to resubmit immediately. Wait at least one business day, then check your payment provider's app to confirm whether the transaction was processed. If funds were deducted from your account but have not appeared on myquiz, contact our support team with your transaction reference number. We can investigate with your bank or payment provider and arrange a refund or manual credit if the transaction was successful on their end but failed to sync with our system.
Our weekly cashback offer rewards active users on myquiz based on net activity during a seven-day cycle. Cashback is calculated as a percentage of net losses (deposits minus winnings) during that week and credited to your account on a specified day. The exact cashback rate and eligibility criteria are shown in the promotions section of your account. Cashback is credited as bonus funds subject to standard wagering terms. To qualify, your account must be verified and active throughout the week. Cashback is paid automatically; no claim form is required. During peak seasons such as Idul Fitri or Idul Adha, cashback terms may be adjusted—check the promotions page for updates.
Game rules and features
Demo mode is available for selected slot games on myquiz but not for live-dealer tables or sportsbook markets. To access demo mode, navigate to any supported slot title and select the "Play for free" or "Demo" option before logging in. You will receive virtual credits to explore the game's rules, paytable, and features without risking real money. Demo mode is a learning tool only; any winnings in demo mode have no real value. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) require a real-money account and active deposits because they involve live dealers and real-time interaction with other players.
myquiz accepts deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers from online payment, e-wallet, mobile banking, and local payment. Each method is processed securely and funds typically appear in your account within seconds to a few minutes. During high-traffic periods or major events such as Liga 1 matches or Piala AFF tournaments, processing may take longer due to payment-provider delays rather than issues on our side. Choose the method that suits your preference; all are equally secure and use encryption. Minimum deposit amounts vary slightly by method but are clearly displayed at checkout.
Security and account care
If you cannot log in to your myquiz account, use the "Forgot password" link on the login page to reset your credentials via email. Check your spam folder if you do not receive the reset email within a few minutes. If you have access to your registered email but cannot complete the reset, or if you suspect unauthorised access, contact our support team immediately with your account email and a online paymentef description of the issue. Do not share your password or security codes with anyone. If your account has been accessed without permission, we can freeze it temporarily while you verify your identity. Our support team can then help you regain control and investigate any suspicious activity.
Live chat support on myquiz is available during extended hours throughout the week. Response times vary depending on current queue volume. For urgent account security issues, use the in-app "Help" button to initiate a support conversation; these are prioritised. If live chat is unavailable, you can submit a support ticket via email, and our team will respond within a standard timeframe. For non-urgent questions, email is often faster than waiting in a chat queue during peak times. Multi-language support is available in English and Indonesian.